Dear Valued Customer,

As of Friday, March 20, 2020 at 4:30 PM Eastern Time, our offices will be closed by mandate of the governor of the state of New York until further notice. Our system will not be accepting orders while we are closed. This will prevent your credit cards from having holds placed for amounts that we may not be able to process for an extended time. You will be able to place orders upon our return. We wish you good health and look forward to resuming business as usual as soon as possible.

The Steinway & Sons Parts Department


Based at the Steinway
New York piano factory,

We are the only source for guaranteed 100% Genuine Steinway parts.
All of our parts are manufactured to the same exacting standards by the same craftspeople, using the same materials and processes as in Steinway pianos. We inventory a large variety of replacement parts, as referenced in our parts price list, for the entire line of Steinway-manufactured pianos. For questions, you can Contact Us online or call +1 718-204-3150

Existing Users (for those that have previously placed orders on this website)

Please enter the site using your email address(username) and password in the login area at the top of this page. If you have access, and need to recover your password please use this link. If you have other issues accessing the site please Contact Us.


Existing Parts Department Customers (for those who have NOT previously used this website)

Please click here and enter your email address (username). You will receive a temporary password from us sent to your email with simple instructions for placing orders. If your email address is not recognized in our system or if you have other issues accessing the site, please Contact Us.


Piano Technician Registration (for those that do not currently have an active account with Steinway)

To obtain access to this site and the ability to order genuine Steinway parts, please fill out our online Genuine Steinway Parts Website Access Request Form


Steinway Owners/Customers

This website is only accessible to your Steinway Dealer and piano technicians recognized by Steinway & Sons, if you would like a replacement part or service for your Steinway piano, you should contact your area's exclusive Steinway Dealer

Steinway Repairer